Frequently Asked Questions
HOW DO I GET STARTED?
Prior to rendering any services we require a meet and greet. This is a short meeting (at your home or one of ours depending on the inquiry) where we can introduce ourselves, go over your pets needs/routine, and make sure we are a good fit for one another. Feel free to email, call, or text to schedule a meet and greet. The meet and greet is free of cost and there is no obligation to book services.
WHO IS PABLO?
Pablo was the inspiration for starting Pablo’s Pals Pet Service. He was the sweetest boy. A chubby puggle who was loved and adored by many. He passed away in 2021 at the age of 15. His legacy lives on through the care that our Professional Animal Lovers provide to all of our clients. He is, and always will be, greatly missed.
WILL YOU ADMINISTER MEDICATION?
Absolutely! We are comfortable and familiar with administering injections, topical medication, and pills. It is very important that we go over your pets medical history and specific instructions together prior to your pet being in our care.
WHEN DO I PAY FOR YOUR SERVICES?
Payment is due after completion of services. If you are a regular client you can choose to be billed two times a month or once a month. Under special circumstances, such as a lengthy pet sitting reservation, a down payment may be required.
DO YOU WALK MULTIPLE DOGS AT ONCE?
If you have multiple dogs we will gladly walk them together unless you prefer that we walk them separately. We will never walk your dog with a neighboring dog unless all owners agree in advance.
DO YOU HAVE REFERENCES?
Absolutely! Feel free to ask and we can get you as many as you would like.
HOW FAR IN ADVANCE SHOULD I BOOK YOUR SERVICES?
It is never too early to request services. Twenty-four hours notice is very much appreciated. Our scheduling app makes it easy to control your dog walking/pet sitting schedule. You can use the app to request services, as well as, to cancel them if need be. If you have a same day request, please text us at 614-774-5685. We will accommodate if at all possible.
WILL YOU PET SIT IN MY HOME?
Yes! We are bonded and insured to stay overnight in our client’s homes. We also offer home services such as taking in the mail and watering plants. Availability for this specific service is limited. Please inquire well in advance.
DO YOU HAVE A CANCELLATION POLICY?
Yes! Appointments that are cancelled on the same day that they are scheduled for are charged 100% of the original price. Appointments that are cancelled the day prior to the scheduled date are charged 50% of the original price.
EXCELLENT
30 reviews on
Corrie H
April 22, 2023
We love Pablo’s Pals! Susan and her entire team are fantastic. My pup Bandit looked forward to his weekly walks. Scheduling is a breeze and Susan was always responsive and helpful with last minute requests. All the walkers/carers are friendly and give you updates and photos post visits. The photos were fantastic and I’ve framed a few! John was our main walker and Bandit would be so excited anytime I said their name. Sadly we moved out of the area, but if we ever move back we will be calling the team back! 🐾
Karaline Blumberg
February 11, 2023
Pablo's Pals is the absolute best! We started with them when our dog was just a few months old. They have gone above and beyond to care for our dog! Not only with his daily walks and routine but getting to know our dog and helping us with our questions and concerns as first-time dog owners. We love and trust Pablo's and are so thankful for the dedicated staff! Our dog loves every team member and looks forward to his daily walks.
Cassidy Aughe
April 26, 2022
Pablo’s Pals has been amazing. We started using their service last year and have been so appreciative of them. They communicate well, they are flexible, punctual, professional, and experienced. We have a fearful dog who struggles a lot on walks. They worked with us in the beginning to learn the commands we use and what training we do with our dog. We feel 100% safe leaving our more needy dog in their care. Tristina is incredible. She has so much patience and understanding for our dog and she always gives us updates on how he did on the walk or if she had any questions.
Daniel T. Fields
April 4, 2022
Incredibly professional and great communication, I'd recommend Pablo's Pals to anyone looking for a reliable partner for their pets.
Priscilla Alvarez
January 29, 2022
Super kind and caring staff. Susan and Tristina had a great deal of patience with our pup who tends to be higher energy and doesn’t always love walking on a leash. Additionally, they were very reliable and responsive. Highly recommend!
Lara Oliver
January 26, 2022
Pablo’s Pals checked in on my cat while I was on vacation and also walked my dogs several times. Booking with them was easy, cost is reasonable, they showed-up as scheduled and sent me messages and photos of my pets through their app. They were very professional and easy to work with and their staff genuinely love animals. Highly recommend!
Cynthia Sakai
July 27, 2021
Susan and her team took great care of my cat, Pablo, while I was away. I like that they send you a picture and a quick update with each visit so that you know your pet is doing well. You can tell that each and every one of them are not just doing their jobs but really love animals and treat your pets like their own! Will definitely be using Pablo’s Pals in the future and would recommend them to anyone!
Xinran Wang
June 15, 2021
Pablo’s Pal is great! We used their cat sitting service. We met Susan for the initial visit and she is very professional and thorough in going through our cat’s routine. We had Tristina for the home visit when we were out of town and she kept us updated with how our cat is doing, with pictures and videos uploaded to the app they use! It’s comforting to know that our fur baby was happy and taken care of by Pablo’s Pals awesome staff while we were gone. We will for sure use their service again next time we are out of town!
Janice Knasel
June 3, 2021
I felt confident in this pet service from the first time I met Susan. She is organized and professional but also paid attention to the quirks and small details that provide comfort to our pets when we’re not available.
I also appreciated the updates and pictures that were sent while I was out of town. My experience with Pablos Pals was very positive and I would highly recommend them.
Katlyn Molodya
May 31, 2021
I'm really impressed with Pablo's Pals- they were very thorough in taking down instructions and also updating me on how each visit went. I even got videos! Loved them and will definitely use their service in the future.